Service Update – US Data Center – Issue Resolved

We are pleased to confirm that the large-scale DDoS attack targeting our US data center has been successfully mitigated and all affected services have now been fully restored.

Earlier today, we experienced significant network disruption and intermittent connectivity to services hosted in this location due to an unusually high-volume DDoS attack. Our security team, working closely with our data center partners, network engineers, and upstream providers, activated advanced mitigation measures and successfully neutralized the attack.

Normal performance and availability have been restored across all impacted systems. We are continuing to monitor the environment closely for any residual or follow-on activity.

We sincerely apologize for the inconvenience and disruption this caused to you and your operations. Thank you for your patience while we worked to resolve the situation as quickly as possible.

We will continue to provide updates here if any additional information becomes relevant. Should you notice any lingering issues, please do not hesitate to reach out to our support team.

Thank you again for your understanding.

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We are currently experiencing network connectivity issues in our US data center.
This is causing intermittent connectivity problems to services hosted in that location.
Our team is working urgently together with the data center technicians and network engineers to identify the root cause and restore full service as quickly as possible. This is our top priority. We sincerely apologize for the inconvenience and disruption this is causing. We will continue to post updates here as soon as we have more information or a confirmed resolution time.

Thank you for your patience and understanding.
Support Staff

Google Chrome and Brave Browser bug not playing live streams SOLVED

Bug preventing live streams from playing in Chrome-based browsers has been fully resolved, and live viewing now works as expected for all users.

When Chrome and other Chromium-based browsers added native support for HLS .m3u8 playback through Media Source Extensions (MSE), the way the browser handled live stream playlists changed. Instead of relying on the older, script-driven/transmuxing player behavior, Chrome started trying to treat some .m3u8 streams as natively playable media, which exposed incompatibilities in how our live playlists and segments were being served. This mismatch caused certain live streams to fail to start or continue playing in Chrome and Brave, even though they still worked in other players and apps.

We have updated our player configuration and streaming setup so that Chrome’s new native MSE/HLS handling receives the correct formats and headers, and falls back cleanly when native playback is not appropriate. As a result, live streams now load and play reliably again in all Chrome-based browsers.